• Where are your products shipped from when I place an order?

    Our products are shipped out of our private warehouse in southern Georgia.

  • Where do you ship to?

    Outlast Life will ship to you anywhere in the world! We offer free shipping to street addresses only (no P.O. Boxes) within the 48 Contiguous United States. Shipping costs to street addresses outside of the 48 Contiguous United States are the responsibility of the customer.

  • How long do your coolers take to ship?

    Our coolers typically ship out within 24 hours of receiving an order.  Shipping time takes 3-5 days from the date of shipment.

  • How long do your grills take to ship?

    Our grills typically ship out within 24 hours of receiving an order.  Shipping time takes 3-7 days from the date of shipment.

  • Do you have any retail locations?

    At this time, our coolers are only available online.  You can find them on our website (www.outlastlife.com), on Amazon, and eBay.

  • How long will ice last in my Outlast Life cooler?

    Depending on the model, ice will last 5-7 days.  Specifics for each model can be found on our website.  Please see our Ice Retention page for tips and tricks on how to get the best use out of your Outlast Life cooler!

  • What accessories come with my Outlast Life Cooler?

    Each cooler includes one divider, which doubles as a cutting board, and one dry goods basket.

  • What accessories come with my Outlast Life Grill?

    Each grill includes two bamboo side tables, a stainless steel rolling cart, one electric fire stater, one grill cover, an ash removal tool, and a ceramic pizza stone.

  • How do I become an affiliate of Outlast Life?

    We would be glad to speak with you about becoming an affiliate for Outlast Life!  Please contact us via email at sales@outlastlife.com for more information.

  • How Do I File a Warranty Claim?

    Original Outlast Life parts that are found to have defects in materials or workmanship, and are covered under a registered warranty, will be replaced or repaired at no cost to the purchaser, subject to the terms and conditions of this warranty. Repair or replacement shall be at the sole discretion of Outlast Life. In order for our warranty claim to be approved, the following conditions must be met:

    • You must have purchased the product from an Outlast Life authorized retailer;
    • A copy of the original purchase receipt (cell phone picture);
    • An accurate description of the defect;
    • Visual evidence of the defect (cell phone picture);
    • You must return the product to Outlast;
    • You must have used the product only as intended and in accordance with the product’s care instructions.

    To file a claim, call us at 888-269-3158 or email us at warranty@outlastlife.com.If your warranty claim is approved, you will be supplied with a Return Product Authorization number (RPA#) and a pre-paid shipping label.We recommend that you keep a copy of your tracking number for your records.Products must be returned directly to Outlast Life in original or adequate packaging.A copy of the original sales receipt and the RPA# must be included with the returned product.